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YOU ARE COVERED WITH OUR LIFETIME WARRANTY!
Hyke & Byke products are guaranteed for life to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. We are proud of the quality of our products and stand behind them with our lifetime warranty. To request a warranty claim Click Here.
If a Hyke & Byke product covered by this warranty fails due to a manufacturing defect we will replace the product (limited to 1 full replacement).
This warranty does not cover damage caused by accident, improper care, negligence, alteration, abuse, misuse, or an act of nature (fire, flood, moths, etc.), snags, stains, pilling, discoloration from the natural breakdown of colors and materials over extended time and use, deterioration, burns, or damage from normal wear and tear. For damage not covered under warranty, we will do our best to inform the customer of the most economic means of repairing the product. For many such issues, we recommend Gear Aid products available on Amazon by Clicking Here.
For warranty evaluation, open a warranty claim by Clicking Here. Upon approval, you will be provided with a prepaid shipping label and return shipping address and instructions. Hyke & Byke is not liable for lost in-bound packages. Please make sure the product is clean prior to shipment. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.
For international warranty claims (outside the United States), shipping and duty fees are the responsibility of the customer.